Why Our Custom-Coded Airbnb Chatbot Service Outshines SaaS Solutions

In the competitive world of Airbnb hosting, automation has become a game-changer. It’s the key to managing multiple properties efficiently, delivering exceptional guest experiences, and maximising occupancy rates.

As hosts look for ways to streamline their operations, they often find themselves choosing between two main options: custom-coded Airbnb chatbots and SaaS (Software as a Service) platforms like Guest Guru.

At InovArc AI, we believe that while both options have their merits, our custom-coded solution offers significant advantages over SaaS alternatives. Let’s dive into why our tailored approach is often the superior choice for serious Airbnb hosts.

1. Comprehensive Knowledge Bases vs. Limited Property Information

Guest Guru: Relies on property information imported from your Property Management System (PMS). This covers basic queries but struggles with more complex or unique questions.

InovArc AI Custom Chatbot: We build comprehensive knowledge bases that include detailed information about your property, local attractions, special instructions, and more. This allows our chatbot to provide more accurate and personalised responses.

Why It Matters: Guests often ask questions that go beyond what’s typically stored in a PMS. Our custom knowledge base ensures quick and accurate responses, keeping guests happy and confident in their choice of accommodation.

2. Seamless Chat Handover vs. SMS Notifications

Guest Guru: Sends an SMS notification to the host when it encounters a question it can’t answer. This adds an extra step and potential delay in resolving guest queries.

InovArc AI Custom Chatbot: Not only notifies the host but also seamlessly hands over the chat in real-time. This allows hosts to step in immediately, providing a smoother experience for guests.

Why It Matters: Speed and convenience are crucial in guest communication. Our immediate chat handover ensures guests receive assistance without unnecessary delays.

3. Proactive Guest Greetings vs. Reactive Responses

Guest Guru: Only responds to guest inquiries and cannot initiate contact on its own.

InovArc AI Custom Chatbot: Greets guests proactively, providing a warm welcome message as soon as they book or arrive. This feature works in multiple languages, making international guests feel at home.

Why It Matters: A proactive approach sets a positive tone for the guest’s stay, contributing to higher satisfaction and better reviews.

4. Multi-Language Support vs. English-Only Communication

Guest Guru: Limited to handling inquiries in English only.

InovArc AI Custom Chatbot: Multilingual capabilities allow understanding and responding in any language, through text or voice.

Why It Matters: Catering to guests in their native language can be a major differentiator in the global Airbnb market, leading to better reviews and repeat bookings.

5. Customisable Responses vs. Predefined Answers

Guest Guru: Operates within predefined parameters, limiting its ability to create or customise responses beyond what’s pre-programmed.

InovArc AI Custom Chatbot: Offers full customisation of messages. We work with you to create specific answers that reflect your brand’s voice and address your guests’ unique needs.

Why It Matters: Every property is unique. Customised responses ensure your chatbot can address the specific nuances of your property, providing a more tailored communication experience.

6. Working Around Airbnb’s API Limitations

While neither solution can integrate directly with Airbnb due to API restrictions, our custom chatbot at InovArc AI offers additional flexibility and features to bridge this gap. We set up automated messaging and notifications that work around these limitations, providing a more integrated experience overall.

If you are using a property management system or PMS offering an API, it is possible for our team to get around these limitations.

Conclusion: The Power of Custom-Coded Solutions

While SaaS solutions like Guest Guru offer convenience, they come with significant limitations in customisation, language support, and proactive guest engagement.

For Airbnb hosts who want more control over their guest communication and a solution that can grow and adapt to their specific needs, our custom-coded chatbot service at InovArc AI is the clear winner.

By choosing our tailored solution, you’re not just automating your guest communications—you’re elevating them. Every interaction will reflect the quality and care you put into your property.

Ready to take your Airbnb hosting to the next level? Explore our Airbnb AI Chatbot and discover how a custom solution can transform your guest experience.