Complete Basic Feature List: InovArc AI Chatbots’ Capabilities Explained

In today’s fast-paced business world, keeping up with customer demands can be a real challenge.

That’s where InovArc AI chatbots come in, offering a helping hand to businesses looking to streamline their operations and improve customer service.

Let’s take a closer look at how these clever little assistants can make a big difference. Here is an article and a video explaining all the core features that come with all our chatbots by default.

Natural Conversations

Gone are the days of robotic, scripted responses. InovArc’s chatbots are designed to chat with your customers just like a human would.

They can understand context, remember previous conversations, and even adjust their tone to match the situation. This means your customers get a more personal, friendly experience – no more feeling like they’re talking to a machine.

Multi-Platform Availability

One of the best things about these chatbots is that they’re always on duty.

Whether your customers prefer to reach out via your website, Facebook, WhatsApp, or even good old SMS, your InovArc chatbot is ready to help. This means you’re always available to your customers, no matter where they are or what time it is.

Customer Information Retention

Imagine having a staff member who never forgets a customer’s name, their last purchase, or their favourite products. That’s exactly what you get with InovArc chatbots.

They keep track of all these details, making each interaction feel special and tailored to the individual. It’s like having a personal shopper for each of your customers.

Seamless Human Handover

While these chatbots are incredibly clever, they know their limits. If a query becomes too complex, they’ll smoothly hand it over to a human agent.

This ensures that your customers always get the help they need, without any frustrating back-and-forth.

Appointment Scheduling

Booking appointments can be a real headache, but not with InovArc chatbots. They can sync up with your calendar system, allowing customers to book slots directly in the chat.

No more phone tag or endless email chains – just simple, straightforward scheduling.

Visual Content Support

Sometimes, text just isn’t enough. That’s why InovArc chatbots can share images, videos, and even GIFs. Whether you’re showcasing a new product or explaining a service, these visual aids can really help get your message across.

Multilingual Capabilities

In our global marketplace, being multilingual is a huge advantage. InovArc chatbots can chat in multiple languages, breaking down barriers and helping you connect with customers worldwide. Plus, they can handle both text and voice input, so your customers can communicate in whatever way feels most natural to them.

Unified Communication Management

Managing conversations across different platforms can be a nightmare. InovArc solves this problem with a unified inbox, bringing all your customer chats into one easy-to-manage space. This means faster response times and happier customers.

Performance Analytics

To keep improving, you need to know what’s working and what isn’t. InovArc chatbots come with a powerful analytics dashboard, giving you insights into things like response times and user locations. This data can help you fine-tune your approach and provide an even better service.

Scalable Contact Management

As your business expands, your chatbot can keep up. With unlimited contact storage, you can build detailed profiles for all your customers.

And when you need to get a message out to everyone – whether it’s a special offer or an important update – the broadcast messaging feature has you covered.

Customisable Design

First impressions count, and that includes your chatbot. With InovArc, you can customise your chatbot’s appearance to match your brand perfectly. From the chat icon to the background colours, every detail can be tailored to create a seamless, professional look.

In a world where customer expectations are higher than ever, InovArc AI chatbots offer a smart solution.

They’re not just a tool; they’re more like a tireless, friendly, and incredibly efficient team member.

By handling routine queries, providing personalised service, and freeing up your human staff for more complex tasks, these chatbots can help your business run smoother and keep your customers coming back for more.

You can download the presentation PDF shown in the video here!