Transform Your Customer Service with AI-Powered Inbound Call Handling

Are you ready to take your customer service to the next level?

Discover the power of AI in managing your inbound calls.

Our cutting-edge solution combines the latest in artificial intelligence with natural language processing to provide an unparalleled customer experience.

Who are they for?

Our AI Inbound Call Handler is designed to meet the needs of various industries and business sizes.

Here are some scenarios where our solution excels:

24/7 Business Support
- Handle after-hours inquiries
- Schedule callbacks for urgent matters

E-commerce Support
- Handle high volumes of order status and return inquiries
- Provide 24/7 product information

IT Help Desk
- Conduct initial diagnostics
- Resolve common tech issues instantly

Healthcare Scheduling
- Manage appointments efficiently
- Reduce no-shows with automated reminders

Financial Services
- Provide secure account information
- Answer FAQs about financial products

Global Customer Service
- Offer support in multiple languages
- Ensure consistent service quality worldwide

Transform your inbound call handling today and stay ahead in the digital age.

Our AI inbound call systems offer a wide range of features, from answering any questions your callers have to automating call routing or transferring, appointment taking and much more…

24/7 Availability

Never miss a call again. Our AI system operates round-the-clock, ensuring your customers always have access to support.

Improved Customer Satisfaction

Reduce wait times and provide instant, accurate responses to boost customer satisfaction.

Cost-Efficient Scaling:

Handle increased call volumes without the need for additional staff. Our AI solution grows with your business.

Intelligent Call Routing

Ensure customers are directed to the right department or agent quickly and efficiently.

Personalised Interactions

Leverage customer data to provide tailored responses and recommendations.

Low Latency

We use a very fast solution in order to ensure the lowest latency possible.

Real Results, Real Impact

"Since implementing the AI Inbound Call Handler, we've seen a 40% reduction in wait times and a 25% increase in customer satisfaction scores."

Sarah J.

Customer Service Manager

Key Features of our AI Voice Agents

Natural Language Processing: Our AI understands and responds to natural speech, creating a seamless conversation experience.
Multi-Language Support: Communicate with customers in their preferred language.
Real-Time Analytics: Gain insights into customer behavior and call patterns to continuously improve your service.
Seamless Integration: Easily integrate with your existing CRM and communication systems.

Increase in efficiency

250

Increase in customer satisfaction

Call received

18:09 PM

Questions Answered - Happy Caller

18:12 PM

Discover the Power of AI in Your Office or Call Center

Handle high call volumes with ease
Reduce operational costs
Improve customer satisfaction
Free up your human agents for complex queries

Frequently Asked Questions

How much will this cost?

We charge an upfront development fee in order to create a custom system and prompt for your business.

We can provide local phone numbers for roughly the same price as what Twilio is offering (we do not use Twilio for the system). This is a once-off cost per phone number and pricing depends on the country selected.

We then use Deepgram for speech-to-text transcription: https://deepgram.com/pricing

We then charge $0.039/minute USD for each inbound call made.

We charge a monthly retainer in order to maintain and fine tune the system and pricing depends on the scope of the project.

Which languages can you support?

We use Deepgram for speech to text and they currently dupport 30+ languages with Speech to Text and English for Text to Speech. They are actively increasing the number of languages available for their products.

Which unit of time is billed?

Deepgram bills by the second of audio. For instance, if you transcribe 61 seconds of audio, we bill you for 61 seconds of usage, not 2 minutes (120 seconds).

What types of calls can the AI phone handler manage?

The AI can manage various call types, including customer inquiries, appointment scheduling, FAQs, product or service support, and even filtering out spam or unwanted sales calls.

How does the AI distinguish between important and unimportant calls?

The AI uses natural language processing (NLP) to analyze the caller’s intent and keywords, filtering out unimportant or spam calls while forwarding important ones to your team.

What happens if the AI cannot answer a specific question?

If the AI is unable to answer a question, it can either escalate the call to a human representative or collect the necessary information for follow-up.

Can the AI phone handler be integrated with our existing CRM or other business tools?

Yes, the AI can be integrated with various CRM systems and business tools to streamline workflows, update customer records, and track call interactions seamlessly.

Is there a limit to how many calls the AI can handle simultaneously?

No, the AI can handle multiple inbound calls simultaneously, ensuring that no calls are missed during busy periods.

Ready to Transform Your Inbound Call Experience?

Don’t let your competitors get ahead. Embrace the future of customer service today.